Store Manager Unassigned

Overview

Store Manager Unassigned role s position involves an accelerated development track to Store Manager and learning Walgreens’ operations to lead full store operations across front-end and pharmacy.

• Learn Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Complete accelerated development track to Store Manager within the timeframe outlined in the learning plan.
• Under the direction of the Store Manager, oversee the operation (front-end and pharmacy) of a Walgreens store.
• Support store operations by shadowing or assisting the Store Manager in leading the store during the learning journey.

• Complete the rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attend and complete classroom learning, online training, and on-the-job training. Fulfill rotations and learning objectives by spending time in other stores in the area as assigned.
• Follow individual development plans offered by District Manager. Participate in one-on-one conversations with Store Manager and District Manager to support professional growth and demonstrate readiness for permanent assignment.
• Seek self-development by monitoring performance, pursuing best practices in retail, pharmacy, and management.
• Learn and implement compliance SOPs across front-end and pharmacy. Gain knowledge of computer and technology systems and software.
• Obtain pharmacy technician registration/licensure as required by state law (and pursue PTCB certification, as required by state).

• Engage customers and patients by greeting, offering assistance, and resolving questions to ensure a positive experience. Model and share customer service best practices.
• Monitor customer service, provide coaching and training, and develop improvement plans for front-end and pharmacy. Empower team members to resolve issues and build loyalty.
• Support Store Manager in observing customer service trends and feedback to improve service metrics.

• Shadow Store Manager, gain experience in supervising store operations and team members, including opening/closing/shifts, and delegating tasks. Supervise merchandising tasks and promotional displays.
• Support Store Manager in protecting store assets by monitoring loss prevention programs and systems. Learn to manage electronic surveillance and ensure price accuracy.
• Learn to analyze inventory trends and supervise inventory management; ensure standard operating procedures for receiving, counting, ordering, pricing, and returning merchandise.
• Supervise the operations of the location with strict compliance to laws and regulations, including sale of restricted items where applicable.
• Ensure safety and well-being of team members; utilize Security Operations Center as needed.
• Comply with company policies; maintain respectful relationships with coworkers and business partners.
• Complete special assignments and assist team members as needed.

• Learns to analyze financial and performance data for the store and pharmacy; develop action plans to improve business results, including increasing sales and controlling costs.
• Identify sales opportunities to grow store and pharmacy performance.
• Review and analyze asset protection data and develop plans to reduce loss.
• Review daily/weekly performance indicators and prepare action plans to discuss with Store Manager and District Manager.
• Analyze pharmacy performance indicators and work with Pharmacy Manager and/or Pharmacy Operations Manager to enhance performance.

• Understand key inventory metrics and processes with Store Manager. Learn to grow front-end and pharmacy business through new initiatives directed by the Support Center, community outreach, and retail partnerships.

• Learn all aspects of people management, including training and coaching on SOPs.
• Learn to use Walgreens HR and people management systems to supervise team members.
• Shadow Store Manager in action planning and performance conversations; understand performance criteria and use of discipline/PI/feedback when needed.
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