Administrative Specialist

The Washington County Community Development Agency (CDA) is seeking a mission-driven, customer-focused professional who is passionate about serving others and making a positive impact in our community.

As our Administrative Specialist, you'll be the welcoming face of the CDA and often the first point of contact for residents, applicants, landlords, and community members seeking assistance. In this role, you'll help connect people with valuable housing and community development resources while providing exceptional customer service with empathy and professionalism.

The ideal candidate has strong communication skills, basic computer proficiency, and a desire to learn and grow. If you enjoy helping others, building relationships, and being part of a collaborative team dedicated to improving lives, we'd love to hear from you.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide skilled administrative support for all Agency departments and its Board of Commissioners.
• Provide excellent client service, which is responsive, considerate, and confidential while delivering quality public services and service experiences to clients; helps to develop and maintain effective and efficient client service practices.
• Prepare agendas and minutes, publish meeting and public hearing notices, complete mailings, filing, organizing, record retention,and completing other administrative transactions.
• Tracks and maintains records of all service contracts; manages vendor or contractor relationships, maintains and orders office supplies and furniture.
• Utilize office equipment to complete and prepare files and mailings; create forms, form letters, and documents in standard office software and specialized housing software systems; copy, compile, and upload program information and documents.
• Ensure the office is open and closed securely and front desk coverage is maintained at all times during office hours, in accordance with policies and procedures established by the Department Director.

Competencies required:

Thorough skill serving program participants; thorough skill managing work processes; thorough oral and written communication skills; thorough skill with computer and communications equipment; general compliance monitoring and reporting skills; general knowledge of real estate and property management; general skill building strategic relationships; general project management and organizational skills; general skill managing programs; general skill leading other people; some skill managing financial resources;

ability to use standard computer equipment; ability to display proficient communication skills; ability to record information, manipulate data and create reports using Microsoft Office, and other software and web-based applications; ability to display project management and organizational skills; ability to display analytical and critical thinking skills and ability to manage multiple projects and programs.

Other knowledge, skills and abilities required:

Thorough knowledge of the operation of standard office equipment and applicable hardware and software; thorough knowledge of business English, spelling and arithmetic; general knowledge of government, housing and economic development programs, policies and compliance requirements; thorough skill composing standard reports, records and files related to CDA departments and programs; thorough skill composing standard correspondence; ability to multitask and manage project time;

ability to communicate effectively orally and in writing to sometimes aggravated customers: ability to manage spreadsheets with complicated formulas; ability to read and understand advanced county and state policies and procedures; ability to type accurately at a reasonable rate of speed; ability to operate standard office and computer equipment and perform advanced word processing and/or data entry; ability to establish and maintain effective working relationships with associates and the general public, staff, elected officials, outside agencies;

ability to maintain the confidentiality of data; ability to create and maintain applicable reports from database systems; ability to…