Member Service

Member Service Staff (Project Management)

YMCA of The North Membership team is seeking friendly, customer-focused individuals who excel at multitasking to join our Welcome Desk team. The position starts at 4:45 AM, 1–3 days per week, with additional varying afternoon and evening shifts as needed. Team members enjoy a free YMCA of the North membership and discounts on YMCA programs.

The salary range for this hourly position is $16.00 per hour. Base pay may vary depending on background and experience. Full‑time compensation includes a wide range of benefits (medical, dental, life, disability, and more) as well as generous paid time off and free membership. Part‑time benefits vary.

The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests, and participants of the branch. The incumbent is responsible for the sale of programs and services, responding to member and guest needs, promoting programs, and maintaining cleanliness and organization at the Member Service Area.

• Provide excellent service to members, guests, and participants on the phone and in person.
• Create a high‑level experience for members, guests, and participants through engagement and building a connection.
• Understand and enforce all applicable YMCA policies.
• Operate membership software and all necessary office equipment.
• Assist in handling and resolving member, guest, and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
• Assist in the sale of YMCA programs, services, and products to members, guests, and participants.
• Provide tours to prospective members.
• Maintain towels at Member Services.

The position reports to the Engagement Director, who reports to the Executive Director. The incumbent interacts regularly with members, guests, and participants in an effort to provide excellent customer service and positively impact membership retention.

• Excellent customer service, sales, problem‑solving, communication, and interpersonal skills.
• Computer knowledge.
  
  Ability to obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire.
• Must be self‑directed and motivated.
• Ability to work with a diverse population and be inclusive to all.
• Ability to multi‑task.

• Previous customer service experience.
• Multilingual.
• Knowledge of cash receipting.
• High School Diploma/GED.

• Perform all physical aspects of the position, including moving around, standing, bending, reaching, and occasionally lifting up to 40 pounds at a time.
• Ability to respond to emergency situations in a calm and efficient manner.
• Ability to work in a fast‑paced and changing environment.

This job description represents the major functions of the position but is not intended to be all‑inclusive. The incumbent is responsible for taking direction from members of branch leadership in completing projects or performing duties deemed necessary for the branch and Association success.