Courtyard Woodbury - Front Desk Agent

Compensation $16.00 - $17.50/hour

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay – Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Modern, convenient and comfortable, the Courtyard St Paul Woodbury hotel places the best of the Woodbury, MN area right at your doorstep. Whether here for business at 3M Corporate Headquarters or the many other nearby businesses, to shop at Tamarack Village or Woodbury Lakes, catch an event at Health East Sports Complex or to simply make a trip to downtown St Paul, you'll find everything you need here for a refreshing change of pace.

Functional and stylish guest rooms feature free WiFi and a comfortable desk with an ergonomic chair. Enjoy a snack or a drink on your own schedule, thanks to a mini‑refrigerator and coffee service in your room or a quick visit to The Bistro, which features healthy morning and evening fare as well as Starbucks® beverages. Take advantage of our hotel's meeting room, which can accommodate up to 220.

Be sure to treat yourself to a stress‑relieving workout at our fitness center, or a swim in our indoor pool. Let us host your next visit to the Woodbury area.