Operations Project Manager, Waxing

Purpose Brands, the parent company of Orange theory, Anytime Fitness, Waxing the City, The Bar Method, Basecamp Fitness, and Stronger U is seeking a Operations Project Manager to join its Waxing the City team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture. Position Overview

The Operations Project Manager at Waxing the City plays a critical role in driving franchisee success by leading the development, execution, and optimization of both operational and strategic projects. This individual will act as a subject matter expert (SME) for studio systems and operations, while also applying best-in-class project management methods to deliver initiatives on time, within scope, and aligned with business goals.

The role collaborates cross-functionally to ensure successful implementation and adoption of high-impact programs and solutions.

• Partner with Operations Leadership to define and implement operational and project strategies that support brand growth and studio success.
• Partner with Operations Leadership to lead cross-functional initiatives, including development of project plans, scope definition, timelines, resource allocation, and status tracking.
• Serve as a technical and operational expert in studio management systems.
• Create and maintain SOPs and business documentation to ensure consistency and operational excellence.
• Gather feedback from franchisees and Cerologists to drive improvements in operations, tools, and training programs.
• Use data and financial metrics to identify trends, risks, and opportunities; influence strategic decisions with actionable insights.
• Manage risk proactively through mitigation plans, contingency strategies, and continuous monitoring of project health.
• Facilitate sprint planning, demos, and agile workflows to ensure effective collaboration and delivery.

• Act as the SME for Waxing the City’s studio operations and business processes.
• Support franchisees in onboarding, operational execution, and technology adoption.
• Support and deliver training content through webinars, digital modules, and in-person sessions.
• Ensure franchisees are well-informed of operational updates by coordinating with internal communication and product teams.
• Support change management efforts tied to new rollouts—conducting readiness assessments, driving adoption, and providing ongoing feedback loops.

• Provide regular status updates and post-launch reporting to stakeholders, including franchisees and senior leadership.
• Coordinate project communications and milestone tracking across business units using tools like Smartsheet or Jira.
• Collaborate with cross-functional partners in Learning & Development, Product, Tech, Marketing, Retail, and Operations to ensure alignment and efficient delivery of initiatives.
• Create and deliver executive summaries, dashboards, and presentations to highlight progress and impact.
• Assist with drafting franchisee communications as needed to support operational rollouts or updates.

• Bachelor’s degree in Business, Operations, Project Management, or a related field.
• 4+ years of experience in operations, project management, or franchise support—preferably within the beauty or wellness industry.
• Experience leading cross-functional projects and delivering operational improvements.
• Expertise in project management tools (e.g., Smartsheet, Asana, Jira) and Microsoft Office Suite.
• Strong written and verbal communication skills, with the ability to influence across levels and functions.
• Proven ability to work independently in a fast-paced, dynamic environment.
• Experience in a franchise or multi-unit environment strongly preferred.

Salary Range: $76k - $80k

What’s in it for you:

• Medical, Dental and Vision Coverage
• Hybrid Work Environment
• Life and Disability Insurance
• Unlimited Time off + Paid Holidays
• Fridays off between Memorial Day and Labor Day
• 401(K) Savings Plan Matching at 4%
• Paid Parental Leave
• 10 Coaching and Therapy sessions
• Mental Health Benefits
• Brand Discounts & Reimbursements
• In-house workout facilities
• Professional Development Opportunities
• Team Building, Employee Engagement Activities & so much more