Internal Service Technician

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Published on:
Sep 23, 2026

Country:
United States

Job Category:
After Market Service

Employment type:

Regular Full Time

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

The Internal Service Specialist I provides service/support to customers, internal service engineers and other Dia Sorin personnel with instrument maintenance, calibration, troubleshooting, repair, work order review and training. This position is based onsite in Stillwater, Minnesota

The Internal Service Specialist repairs and runs quality control on medical diagnostic equipment at an internal repair center. Devices arrive broken from customers and the specialist diagnoses issues, performs repairs, runs release testing assays, processes paperwork, and ships equipment back to customers. The role is positioned as foundational work within a medical device repair operation, with progression opportunities to work on larger and more complex immunodiagnostic equipment after initial training on molecular diagnostic devices.

• Troubleshoot and repair diagnostic equipment;
• Run quality control assays on devices (release testing);
• Enter and process service documentation in internal software systems;
• Manage spare parts and consumable inventory ordering;
• Perform preventive maintenance on equipment;
• Contribute to team coordination and support; maintain lab cleanliness and housekeeping standards.
• Participate in service call escalation process to avoid instrument replacements.
• Actively facilitate in sharing of information across the organization in a way that results in good coordination of actions and decisions, and continuous improvement of results and performance.
• Promote through interactions an environment that supports trusting relationships and ethical leadership.
• Take responsibility for customer satisfaction through proper use of soft/people skills and engage the support of other personnel as required.
• Follow established Diasorin’s compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Be coachable in technical aspects and techniques for the instrumentation being serviced.
• Other duties and responsibilities as assigned

• Initial focus on molecular diagnostic equipment, with progression to larger immunodiagnostic machines as experience grows. Three medical devices are currently available with at least two more coming…