Department Supervisor

Overview

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Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. They provide input into operational and merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product and operational knowledge.

Specific store departments may include Building Materials, Decor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution or a combination of multiple departments depending on store structure.

• Lead, train, coach and develop associates within the department to deliver excellent customer service.
• Ensure team members can help customers locate merchandise efficiently.
• Provide input into operational and merchandising decisions to support store goals.
• Collaborate with Store Management Team and Operations Team to align on department priorities.

• Strong product knowledge and operational understanding relevant to assigned department(s).
• Ability to lead and develop a diverse team in a fast-paced retail environment.

Note:

This description may include department-specific responsibilities that vary by store structure.