Digital Customer Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Location:

HQ is in Woodinville, WA

Pay Range: $23 - $26 per hour DOE

Are you passionate about delivering great customer experiences in a digital-first world? We’re seeking a Digital Customer Service Representative to connect with customers through chat and online tools to help solve problems, answer questions, and build trust at every interaction. In this role, you’ll use your skills to help protect families from pests, all while upholding our core values:
family focus, passion, commitment, and integrity
.

• Be part of a company with over 50 years of experience protecting homes and families in the greater Seattle area.
• Make a difference every day by helping homeowners prevent rodent infestations.
• Enjoy a positive team culture
  , complete with robust benefits and ongoing training.

• Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items
• Monitor customer communication platforms, including Podium and the Customer Service email inbox, for urgent messages, cancellations, or service-related inquiries
• Prioritize and respond to customer text messages and emails following completion of initial daily system checks

• Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner
• Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations
• Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages
• Return and follow up on assigned customer voicemails

• Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications
• Address urgent customer inquiries or service requests prior to the end of the workday
• Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate
• Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed
• Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status

• Strong written and verbal communication skills
• High level of organizational and time-management ability
• Attention to detail and accuracy in customer account documentation
• Ability to manage multiple communication platforms simultaneously
• Professional judgment in prioritizing tasks and escalating issues appropriately
• Ability to work collaboratively within a team environment

• Comprehensive Benefits Package
  :
  Medical, dental, vision, and life insurance.
• 401(k) with Company Match
  :
  Plan for your future with our retirement program.
• Paid Time Off
  : 80 hours per year accrued from day one, plus 8 paid holidays.
• Free Food & Drinks
  :
  Access to our in-office pantry and fridge stocked with snacks and beverages.
• Ongoing Training
  :
  Ongoing training supplied by the company.
• Supportive Team Environment
  :
  Access to an Employee Assistance Program to support your wellbeing.

Join Our Team! Apply today and take the next step in your career!