Concierge

Concierge FTAt MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to  good, quality work.  It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

Impacting lives and building lasting relationships

Executing exceptional signature programs in dining, fitness, wellness, and careA supportive community team that encourages personal and professional growth and celebrates your successA fun-filled, energetic environment that's centered in hospitality and high-quality service

Competitive salaries

Leadership Development, Live In-Person Training, Virtual Training, Individual & Group Trainings All Team Members
401(k) retirement plan with company match up to 4%
Employee Assistance Program (EAP) for employees and household members

Financial and legal services

Educational Loan Assistance & Scholarships Team Member Discount Programs Resources to support your physical, emotional, and financial wellness

Free meal per shift

Additional Benefits for Full-Time Team Members Comprehensive Medical, Dental, and Vision coverage

Multiple medical plan options, including a Health Savings Account (HSA)-eligible plan with company contributions

Flexible Spending Accounts (Healthcare and Dependent Care)
Commuter Benefits Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage

Disability benefits (where applicable and subject to state-specific programs and eligibility requirements)
Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description Schedule Monday-Thursday 2PM-10:30

PMPay Range $19-$21 (DOE)

Job Summary:

The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK’s mission and values.

Duties & Responsibilities:

Warm Welcome & First Impressions:
Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.

Customer Engagement:
Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.

Communication Hub:
Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.

Resident & Family Support:
Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.

Community Coordination:
Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.

Operational Support:
Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.

Safety:
Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and…