Sr. Manager, Starlink Enterprise Accounts; Aviation

Sr. Manager, Starlink Enterprise Accounts (Aviation)

Space

X was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today Space

X is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink, our revolutionary satellite constellation, is delivering low‑latency broadband internet around the world. As a leader on the Starlink Enterprise Accounts team, you will be responsible for creating and leading a new team to manage enterprise account contracts, ensuring successful activation and identifying new opportunities for growth across commercial, business, and government aviation customers.

• Grow and build the Aviation enterprise account management function within Starlink
• Hire and lead an exceptional team
• Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible
• Develop internal goals and metrics/visualizations to measure and communicate success
• All aspects of non‑technical project management for commercial enterprise accounts
• Work with internal and external stakeholders to finalize commercial and government aviation contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally
• Ensure that contract deliverables are delivered on time and meet contract requirements
• Take an extreme ownership approach to realizing forecasted revenue on or ahead of schedule
• Identify and broadly communicate readiness levels, requirements, schedules, and risks
• Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long‑term retention/growth of the relationship and revenue
• Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible
• Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
• Retain and grow the value of accounts

• 7+ years working with aerospace or government customers to support a technical product/service

• 10+ years of experience working with aerospace or government customers
• 7+ years of direct people‑management experience
• Professional experience working with airlines or in aircraft design/modification
• Demonstrated ability to quickly and successfully grow an excellent team and new function, including ability to develop and coach team members
• Demonstrated ability to work in a fast‑paced, autonomously driven, and demanding start‑up atmosphere
• Demonstrated ability to champion and lead significant projects and business initiatives, including ability to manage in an environment with competing priorities
• Exceptional customer interface skills, including excellent written and verbal communication skills and ability to tailor communications appropriately to level (working‑level to executive‑level)
• Excellent negotiation and conflict resolution skills
• Familiarity with existing Starlink products, services and customer support systems/processes

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Must be willing to travel to other Space
  
  X offices and customer locations as needed
• Active Top Secret or Top Secret SCI clearance is preferred, but not mandatory. Note that an active clearance may provide the opportunity to work on sensitive Space
  
  X missions. If so, you will be subject to pre‑employment drug and random drug and alcohol testing.
• To conform to U.S. Government export regulations, applicant must be a U.S. citizen, national, lawful permanent resident (green card holder), refugee under 8 U.S.C. § 1157, or asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Pay range: Sr. Manager,…