Help Desk Technician

Overview

Founded with the vision to electrify everything, Group
14 is the leading commercial manufacturer of advanced silicon battery materials. Our breakthrough technology, SCC
55®, is unlocking transformational performance for rechargeable batteries that power the world’s most critical innovations, from electric vehicles and AI-enabled electronics to eVTOLs and grid-scale energy storage. By enabling higher-density, faster-charging batteries, we are helping accelerate the global transition to an electrified future.

Over the past year, Group
14 reached major milestones that underscore our momentum. We closed a $463 million Series D round, bringing our total equity raised to more than $1 billion, and acquired full ownership of a battery materials factory in South Korea, strengthening global supply chains and scaling production to meet surging demand. Headquartered in Washington state with manufacturing operations worldwide, Group
14 is backed by world-class investors and customers, including Porsche, ATL, Microsoft, and SK Inc. As we continue to grow, we are building a team united by passion for shaping the future of energy.

• Provide day-to-day technical assistance to employees of all levels (including Executives) for issues related to computers, software, and SaaS independently but also work with the rest of the IT team as a whole.
• Onboard new hires, including setting up computers, and granting access to necessary SaaS tools.
• Work alongside our Compliance and Security teams to ensure that our policies and guidelines are always followed.
• Build and maintain the IT Knowledge Base.
• 5+ years prior experience with providing technical support in an office environment.

• 5+ years prior experience with providing technical support in an office environment.
• Strong understanding of both macOS and Windows Operating Systems.
• Experience tracking tickets via Fresh Service or other ticketing systems.
• Experience supporting and managing some of the following products:
  Google Workspace, Office 365, Zoom.
• Ability to organize and prioritize individual projects, tasks, and tickets.
• Openness to learn new technologies.
• Client-facing experience, a security mindset, and a positive customer service attitude.
• Working knowledge of wireless systems and basic network troubleshooting skills.
• A problem-solver, analytical, and team-oriented.
• Strong attention to detail along with a commitment to quality and confidentiality.
• Good communication skills, ability to empathize and talk to people on a non-technical level.
• A sense of urgency and a commitment to timely completion of projects.

• Computer management using tools such as Jamf Pro and InTune.

The base hourly rate for this position is $25 - $33 per hour. All positions come with a company bonus and stock options. The actual base rate offered depends on a variety of factors, which may include, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held;

other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the position is located.

Base Pay Range
$25 - $33 USD

• Medical, Dental, and Vision: 100% paid for by the company for employees (80% for dependents) with an HSA-eligible plan option for Medical
• Employee Assistance Program
• Long-Term and Short-Term Disability Insurance
• Life Insurance and AD&D Insurance (100% Employer Paid)
• Option to purchase additional Life and AD&D Insurance (with guaranteed issue) and Accident, Critical Illness, and Hospital Insurance coverages for you and dependents at affordable rates
• Discounted rates on Pet Insurance
• 401(k) with Pre-Tax and Roth options and Company Match
• Paid Time Off and Floating Holidays
• Stock Options

Group
14 is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status, or any other characteristic protected by applicable local laws and regulations.