Liaison Homecare- VHS

At Home Liaison Homecare - VHS-FT

Hackensack Meridian Health

We are looking for a dedicated professional to serve as the primary point of contact for patients and families, ensuring a smooth transition between home care services and our organization. The role involves multi‑site coordination, cross‑selling of services, and delivering durable medical equipment.

• Represent the organization and provide initial introductions to all service lines and products.
• Identify opportunities for cross‑selling and deliver appropriate collateral to educate and promote the organization.
• Gather patient information from charts and computer systems and forward it to Central Intake.
• Assist in the face‑to‑face process by obtaining and sending required documents.
• Build ongoing relationships with case managers, social workers, physicians, and other staff through excellent customer service.
• Maintain communication with organizational operations and utilize the tracking system to follow up on pending cases.
• Act as a liaison between patients/families and the organization, welcoming and explaining product lines during initial visits.
• Process DME (where applicable) and assist with collecting & sending documentation.
• Assist in obtaining and sending signed face‑to‑face forms.
• Perform other duties and projects as assigned to support departmental functions.
• Adhere to HMH’s organizational competencies and standards of behavior.
• Lift a minimum of 10 lbs., push/pull a minimum of 10 lbs., and stand for a minimum of 4 hours per day.

• High school diploma, GED, or equivalent.
• Minimum of one (1) year of customer service experience.
• Proficient in Microsoft Office Suite.
• Strong customer service skills.

• Homecare experience.
• Sales experience.
• 2 to 4 years of healthcare experience.

Benefits
:
At Hackensack Meridian Health at Home, full‑ and part‑time eligible team members will have a Total Rewards package that includes comprehensive health benefits, generous paid time off, travel reimbursement, a 401(k) match, and tuition reimbursement. Per‑diem team members may also be eligible for travel reimbursement and a 401(k) match.

Starting hourly rate: $23.97. Additional compensation may be based on experience, education, skill set, geographic location, and other factors as described in the job duties section.