Customer Service Representative III - Woodland, CA

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Investing in You: join a 100‑year‑old, family‑owned leader in Ag and grow with us!

Wilbur‑Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. We foster a supportive, people‑first work environment.

We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply – we'd love to hear from you.

A Customer & Business Solutions Representative III works in all aspects of customer service, including product selection, order processing, and inventory management. This role may also involve helping in the warehouse – stocking and retrieving items, making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs.

• Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Conduct monthly inventory cycle counts and annual inventory
• Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
• Prepare reports with minimal supervision
  
  Act as informal team lead
• Ensure administrative tasks are completed

• 4+ years of experience
• Proficiency with Microsoft Office Suite
• Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
• Ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

• Strong interpersonal and effective communication skills to influence and advise others
• Good organizational skills with strong attention to detail
• Professional response to inquiries or complaints
• Read, write, and speak English fluently
• Desire to lead others

• Base compensation ranges from $24.09 to $32.11 per hour (may vary depending on skills and experience)
• Eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur‑Ellis employee benefits:

Please note that salary ranges provided on external job boards are estimates and may not be accurate.

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy‑in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur‑Ellis is a company you can be proud to call your employer. Wilbur‑Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia‑Pacific.

Wilbur‑Ellis has enjoyed over 100 years of success and growth, thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur‑Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. We foster a supportive, people‑first work environment.

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