Senior Salesforce​/SFDC Consultant​/Business Systems Analyst​/BSA

Alabama,

11/14/2025

Contract

Active

Job Summary

The Senior Salesforce Consultant/BSA will lead and support Salesforce solution design across multiple clouds, working closely with Senior Salesforce Architects, business stakeholders, and client SMEs.

This client-facing role requires strong consulting skills, expertise in Salesforce configuration and administration, and the ability to gather requirements, create solution designs, coordinate with offshore teams, and support large-scale enterprise CRM programs.

Key Responsibilities

• Lead Salesforce solution design across Sales, Service, Experience, Health, and Data Clouds.
• Collaborate with business and IT teams to gather, analyze, and translate requirements into functional and technical solutions.
• Partner with Senior Salesforce Architects, Enterprise Architecture teams, and executive sponsors to align CRM solutions with business goals.
• Conduct end-to-end requirements gathering, including EPICs, features, and user stories using tools such as JIRA and Confluence.
• Prepare detailed requirement documentation, solution designs, gap analysis, use cases, and scope documents.
• Coordinate development, configuration, and testing activities with offshore teams throughout build and deployment phases.
• Facilitate design and requirement clarification sessions across multiple geographies.
• Participate in Scrum of Scrums for large, multi-team Salesforce programs.
• Develop prototype configurations within Salesforce (Sales/Service/Experience Cloud, Agent Force, ).
• Provide architectural oversight and ensure adherence to CRM roadmaps and Salesforce best practices.
• Develop technical documents such as Functional Design Specifications and deployment documentation.
• Perform design document reviews, peer code reviews, and suggest code improvements.
• Act as a single point of contact for build and deployment issues, ensuring timely resolution.
• Learn and implement new features released in relevant technologies as applicable.
• Optimize efficiency, cost, and quality by selecting appropriate technical options.
• Interpret application or feature designs and develop components accordingly.
• Code, debug, test, and document product/component development stages.
• Validate results with user representatives and integrate overall solutions.
• Enhance customer satisfaction through proactive recommendations, improvements, and elegant solutioning.
• Support employee engagement and team motivation on project initiatives.
• Create estimates, participate in Scrum ceremonies, and plan resources for projects.
• Contribute to the creation of high-level and low-level design documentation.
• Define coding standards, templates, and checklists; review code from team members.
• Create and review unit test cases and support testing teams with clarifications.
• Perform root cause analysis for defects and identify improvement opportunities.
• Manage delivery of modules and user stories.
• Prepare, review, and maintain design documentation, test plans, and results.
• Provide status reporting in compliance with project standards.
• Contribute to project knowledge base, reusable components, internal seminars, and practice-building activities.
• Execute and monitor release processes.
• Work closely with customer architects to finalize designs and validate implementations.
• Advise developers with deeper business context and domain understanding.
• Identify opportunities for value-added contributions in the customer domain.
• Set goals for team members, provide mentoring, and ensure upskilling and engagement.
• Proactively identify and mitigate risks.

• 8+ years of IT experience with at least 5 years in Salesforce.
• Hands-on experience in 4–5 Salesforce implementations across Sales, Service, Experience, Health, or Data Clouds, each with a duration of at least 6 months.
• Strong domain experience in healthcare payer business, especially Sales processes.
• Experience in requirements analysis, EPICs, user stories, and documentation.
• Proficiency with JIRA, Confluence, and similar tools.
• Strong knowledge of Salesforce objects, configuration, and administration.
• Experience in CRM roadmap planning,…