Sheriff's Support Specialist

The County of Yolo is recruiting for one regular, full-time position in the class of Sheriff's Support Specialist at the Yolo County Sheriff's Office (YCSO).

Under general supervision, incumbents in this class perform and coordinate a variety of administrative support activities within the Sheriff’s Office; assists with basic information technology and telecommunication matters; and performs research and other support work as assigned.

Incumbents in this class are responsible for performing difficult, complex, and/or sensitive assignments independently and without immediate supervision. This class is distinguished from the Sheriff’s Records Clerk in that the latter is a journey level clerical class responsible for the accurate record keeping and basic, routine clerical functions within the department. Conversely, this class is responsible to perform basic research, inventory and track computer and telephone equipment, and perform various support functions for information technology and telecommunications requests within the department.

• Receives, logs, and responds to Sheriff’s Office information technology and telecommunications helpdesk requests; troubleshoots basic concerns and requests; acts as an account authority; and coordinates requests with the County’s information technology staff; assists in new technological system implementations.
• Assists in the overall maintenance and management of the Sheriff’s Office website and various social media platforms; assists in seeking out and developing relevant and interesting web content.
• Tracks and maintains computer equipment, hardware, software, and telephone inventories; performs bi-annual physical inventory; updates records; and ensures computers have the appropriate software given the assigned staff person.
• Inventories, orders, and configures cell phones and equipment for use by Sheriff’s Office staff; orders appropriate accessories and provides basic technical support to staff.
• Performs a variety of clerical accounting functions in support of the preparation of financial reports, grants, vendor cost proposals, etc.
• Conducts online research on various topics such as advancements in law enforcement practices, and in support of grant application processes, vendor selections, etc.
• Collaborates, communicates and consults with other County personnel, local law enforcement agencies, vendors and others on various Sheriff’s Office and regional law enforcement matters.
• Performs related duties as assigned.

Experience: Two years of increasingly responsible clerical experience in an office environment, preferably in a law enforcement agency.

License: Possession of a valid California Driver’s License.
Background: Candidates must pass a background investigation as specified by the Department of Justice and the Sheriff-Coroner’s Department Policy.

Knowledge of: Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, the Internet and other specialized applications related to area of assignment;
English usage, spelling, grammar, and punctuation; various forms of social media; basic record keeping techniques; online research techniques.

Ability to: Research and evaluate work problems, gather and analyze information, and recommend solutions; develop and maintain cooperative, effective working relationships with others; communicate clearly and concisely, both verbally and in writing; apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met; learn to create engaging website and social media content;

prepare and maintain records; prioritize work…