Team Leader, Management

Overview

Join H&R Block as a Team Leader. You will provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. You will serve as the front-line manager, delivering an outstanding client experience and achieving office growth objectives while developing knowledge on tax topics and products for associates.

• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Lead daily activities to ensure tax office associates meet deadlines, maintain quality standards, and align with priorities and goals.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns as required and conduct timely performance reviews, partnering with the Associate Relations Center to address issues.

• Prior experience in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Customer-centric mindset with resilience; ability to work a flexible schedule based on business needs.
• High school diploma / equivalent or higher.

At H&R Block, we invest in our people by supporting their total well-being. Our benefit offerings help associates plan for health, wellbeing, and financial wellness needs, including an Employee Assistance Program and wellbeing initiatives.

• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan.
• Check all available benefits at

We are committed to a Connected Culture—trust, care, and connections that help everyone feel safe to bring their authentic self to work and belong as part of a larger team. You will be in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

The pay range for this position is $15.00 - $65.00/hr local minimum wage laws apply. Information posted to provide applicants with potential earnings; final pay decisions depend on factors such as experience, education, skill, performance, and location.