Order Management Specialist | One North
Job in
Woodlands, Singapore
Listed on 2026-09-23
Listing for:
PERSOL
Contract
position Listed on 2026-09-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Customer Service Rep -
Business
Customer Success Management
Job Description & How to Apply Below
Job Description:
- o Provide guidance and subject matter expert on Order Management processes.
- o Participate and assist in UATs and signoff.
- o Workissuesarise from Account Management, Customers, or other Team members.
- o Ensure accurate translation of POs, with company approved pricing, into Order Entry system within 24 hours
- o Ensure existing backlog are always shippable, and free of any OM related holds.
- o Work with Sales, Account Management and Finance on any other holds that prevent the backlog from being shippable.
- o Ensure JIT hub customer product pulls are invoiced in a timely fashion
- o Provide accurate responses to queries regarding order status, shipments and backlogs
- o Solve day to day problems independently and raise/report problems to Team Lead / Manager
- o Maintain customer filesand correspondences and ensure accurate and clear filing of documents
- o Support and provide documentation for Audit and SOX - Support Customers, Sales and Account Management on all order queries / issues
- o Advocate B2B connections with new customers and assist with customer onboarding
- o Actively monitor and reportsystemissues and relentlesslyfollow up with IT to resolution
- o Adeptwithexcellentverbal and written communication skills
- o Ableto interact and perform in a cross-functional team environment.
- o Detailed oriented, and haveexcellentproblem-solving skills
- o A person with experience in a customer-facing environment
- o Proficientability to work in R12 Oracle ERP, International Trade Controls Systems,and Shipping systems
- o Fluencyin MS365
Office applications,includingproficient user of Excel. - o Knowledge of accounting principles
- o Experience working in the SAP Environment
We regret to inform that only shortlisted candidates will be notified.
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