ICT Trainer Cum Executive |School

Job Description

The Services required are set out as follows:

• 1. Support the Personalised Digital Learning Programme (PDLP) Device Management Application (DMA) Portal for monitoring student and teacher devices in compliance with MOE guidelines and policies.
• 2. Assist in maintaining the School Assets and Inventory Management System, ensuring proper records of all ICT assets and conducting monthly and ad-hoc wall-to-wall inventory checks.
• 3. Support other school ICT systems required for daily operations, including vendor-provided systems for fault reporting and technical support.

• 1. Provide frontline technical support to staff and students on their devices at school locations, including troubleshooting issues with the Schools Standard Operating Environment (SSOE) in collaboration with Desktop Engineers.
• 2. Set up and prepare school AV/IT facilities and equipment for lessons, school events and presentations, providing on-site technical support including photography and videography services.

• 1. Conduct routine checks and maintenance on ICT equipment as specified by the school, tracking and ensuring all AV/IT equipment in classrooms and other locations are in working order for daily use.
• 2. Coordinate with vendors for repair, replacement, servicing and delivery of equipment, as well as technical support issues for school and student devices.
• 3. Set up and configure school devices for issuance or deployment to staff and students.

• 1. Report and document missing, defective or damaged ICT equipment and services to HOD ICT/ICT Manager.
• 2. Follow all processes and documentation requirements specified by the school.
• 3. Assist HOD ICT/ICT Manager in MOE-initiated rollouts and projects.

• 1. Support teachers on usage of existing software and conduct sharing sessions for staff and students on the use of ICT equipment.
• 2. Maintain the school’s media data in designated sharing folders.

In additional to the above scope, the personnel should be

• Willing to follow school’s processes and perform assigned tasks
• Willing to learn new skills and systems