Senior ServiceNow Architect Baltimore, MD; Woodlawn client site, onsite) ServiceNow Architect P

We are seeking a Senior Service Now Architect to support a federal program in Woodlawn, MD. In this role, you will provide architectural leadership for the Service Now platform, support the development of platform roadmaps, and guide delivery teams across multiple Service Now products.

Service Now Architect Platform Architecture Onsite Woodlawn MD ITSM ITOM ITBM CSM Sec Ops GRC

Service Now

Baltimore, MD (Woodlawn client site, onsite)

Full-time

Senior

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In this role, you will serve as the technical leader responsible for defining, developing, and implementing architecture solutions on the Service Now platform. You will participate in discussions and reviews with technical leads, developers, and other stakeholders and contribute to the alignment of Service Now capabilities with broader enterprise needs.

You will help produce detailed solution artifacts, including architectural diagrams, roadmaps, and recommendations for improving operations and platform usage. You will play an active role in reviewing and advising on technical approaches and in developing strategies for extending Service Now capabilities.

This position requires someone who can balance hands‑on technical understanding with leadership and communication skills. You will support the development of new capabilities across multiple Service Now modules, provide direction to development teams, and contribute to solutioning activities in a dynamic environment.

This position is fully onsite at the client campus in Woodlawn, MD.

• Provide architectural leadership for the Service Now platform.
• Lead or participate in technical design discussions and reviews with development teams and technical stakeholders.
• Develop architectural diagrams, roadmaps, and recommendations to support strategic platform direction.
• Contribute to the alignment of enterprise needs with Service Now capabilities.
• Advise development teams on technical approaches, platform best practices, and design considerations.
• Support the development and extension of Service Now modules across multiple service domains.
• Participate in solutioning activities and provide technical expertise for new capabilities and enhancements.
• Assist in identifying opportunities for improving operations, automation, and platform performance.

• Bachelor's degree and 12 years of relevant experience, OR a Master's degree and 10 years of relevant experience, OR 18+ years of relevant experience in lieu of a degree.
• 10+ years of Service Now development experience.
• 5+ years of architectural experience on the Service Now platform.
• Experience supporting multiple parts of the Service Now platform and commonly integrated technologies.
• Experience leading or participating in technical discussions, reviews, and architectural decision-making.
• Experience with system architecture, design principles, and understanding downstream impacts of design decisions.
• Experience with IT data integrity and configuration/asset management.
• Experience developing technical and operational recommendations.
• Strong written and verbal communication skills.
• Experience working with or for U.S. Federal Government clients.
• Ability to obtain and maintain a Public Trust clearance.
• Ability to work onsite full‑time.

Bachelor's degree with 12 years of relevant experience, or a Master's degree with 10 years of relevant experience. In lieu of a degree, 18+ years of directly related experience may be considered.

• Service Now Certified System Administrator (preferred).
• Service Now Certified Application Developer (preferred).
• Multiple Service Now Certified Implementation Specialist (CIS) certifications in areas such as ITSM, CSM, Discovery, Service Mapping, SPM, APM, HAM, SAM (preferred).
• Additional specialized Service Now certifications, ITIL v4 Foundations, and Project Management or Agile certifications (preferred).