Senior ServiceNow Developer Baltimore, MD; Woodlawn client site, onsite) ServiceNow Senior Deve

We are seeking a Senior Service Now Developer to support a federal program in Woodlawn, MD. In this role, you will provide leadership as both a Service Now Team Lead and Senior Developer and will support the design, development, and implementation of Service Now capabilities.

Service Now Senior Developer Team Lead Onsite Woodlawn MD ITSM ITOM ITBM CSM Sec Ops GRC HR

Service Now

Baltimore, MD (Woodlawn client site, onsite)

Full-time

Senior

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In this role, you will serve as both the Team Lead and Senior Developer supporting the development of Service Now capabilities. You will participate in discussions and reviews with technical leads, developers, and other stakeholders supporting solution design. You will help develop solutions that support automation, workflow optimization, and service management needs.

This position includes supporting the development of solution artifacts such as roadmaps, operational optimization recommendations, and architecture diagrams. You will assist in evaluating technical approaches and participate in technical design reviews that consider impacts across the broader platform and enterprise services.

This position is fully onsite at the client campus in Woodlawn, MD and requires someone who can lead development efforts, guide junior developers, and support solutioning activities in a fast-paced environment.

• Serve as both a Service Now Team Lead and Senior Developer on a federal program.
• Participate in solution and integration design discussions with technical leads, developers, and stakeholders.
• Support the development of Service Now capabilities across multiple modules.
• Develop solution artifacts, including roadmaps, operational optimization recommendations, and architecture/block diagrams.
• Participate in technical design reviews and contribute to the evaluation of technical approaches.
• Support efforts that extend beyond individual stories to ensure alignment with enterprise needs.
• Assist in advising junior developers and providing technical guidance.
• Support automation, workflow optimization, and service management enhancements.

• Bachelor's degree and 7 years of relevant experience, OR a Master's degree and 5 years of relevant experience, OR 11+ years of relevant experience in lieu of a degree.
• 8+ years of Service Now development experience.
• 5+ years of experience leading or participating in technical discussions and reviews.
• Experience working across many parts of the Service Now platform with commonly integrated technologies.
• 5+ years of experience with system architecture, design principles, and evaluating downstream impacts.
• 5+ years of experience supporting IT data integrity, including CMDB and hardware/software asset management.
• 5+ years of industry experience (such as financial services, healthcare, high tech, manufacturing, retail, etc.).
• 5+ years of technical leadership experience.
• 8+ years of experience developing Service Now solutions across modules such as ITSM, ITOM (HAM/SAM), ITBM, CSM, Sec Ops, GRC, HR, and others.
• Excellent technical leadership skills and ability to take initiative.
• Strong written and verbal communication skills.
• Experience working with federal government clients.
• Ability to obtain and maintain a Public Trust clearance.
• Ability to work onsite full-time.

Bachelor's degree with 7 years of experience, or Master's degree with 5 years of experience. In lieu of a degree, 11+ years of directly related experience may be considered.

• Service Now Certified System Administrator (preferred).
• Service Now Certified Application Developer (preferred).
• One or more CIS certifications across ITSM, CSM, Discovery, Service Mapping, SPM/APM, HAM, or SAM.
• ITIL v4 Foundations (preferred).
• Agile or project management certifications (preferred).