Supervisory IT Specialist; SYSANA) Branch Chief

Directs a branch of employees involved in product/program/project management, enhanced customer/user experience, technology usability and accessibility, product/program/project governance, lifecycle standards/methods/procedures, product team support, and quality assurance controls. The position description number for this position is PD9F042S. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search

• Directs branch employees in the Systems Analysis, Customer/User Experience, Discovery, Software Design, User Accessibility, IT planning, IT investments, IT Project Governance and Quality Assurance activities.
• Plans, organizes and controls branch operations.
• Establishes branch goals and based on periodic evaluation, determines the need to adjust them.
• Conducts continuing liaison with other SSA components and external agencies to determine feasibility and to plan the development of systems applications.
• Directs staff involved with applying analytical processes to the planning, design, and implementation of new and improved information systems to meet business requirements of customers.
• Directs, coordinates and reviews a variety of special studies and projects Customer/CT ser Experience, Discovery, Software Design, User Accessibility, IT planning, IT investments, IT Project Governance and Quality Assurance.
• Furnishes advice to the Division Director and other officials on unique or complex software problems and issues.
• Identifies potential for improvement and recommends changes.

Resumes exceeding two pages in length will not be considered. Your SSA-45/resume must provide sufficient experience, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your SSA-45/resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Your resume and supporting documents must specifically address the evaluation criteria for the position.

Describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Be clear, accurate and specific when describing your experience; e.g., list all positions separately, include full start and stop dates for each position, your component and grade, and a comprehensive description the relevant duties you performed in each position.

YOUR RESUME OR SSA-45 MUST INCLUDE YOUR OFFICIAL DUTY STATION AND YOUR COMPONENT (DC-LEVEL DOWN TO OFFICE-LEVEL) OR YOU MAY BE FOUND INELIGIBLE. This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. Please submit a thorough SSA-45/resume that directly relates to this position. If your application materials do not demonstrate the knowledge, skills, abilities, experience needed for this position, your application will be ineligible for consideration.

To qualify for the 2210 IT Specialist series, applicants must demonstrate the following competencies: must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

• Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail.
• Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management (Level 4, Advanced) - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills (Level 4, Advanced) - Shows understanding, friendliness, courtesy, tact,…