Omm

Omm IT Solutions | Permanent W-2 Employee / Corp2

Corp Contractor

Woodlawn, United States | Posted on 09/10/2026

• Job Type Permanent W-2 Employee / Corp2
  
  Corp Contractor
• Compensation Negotiable
• State/Province Maryland
• Country United States
• Work Authorization Authorized to work in USA
• Background Check/Public Trust Clearance US Public Trust Clearance
• Job Opening J

PLEASE NOTE:

• Selected candidate must be able to obtain and maintain a public trust clearance
• Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week

KEY

REQUIRED SKILLS:

• The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices.

• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
• Develop and enhance Call Center AI Agents
• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
• Support and enhance existing processes based on new requirements or upgrades
• Facilitate requirements gathering, review and document requirements
• Design and develop solutions within the Service Now environment
• All other duties as assigned or directed

BASIC QUALIFICATIONS:

• Master's and 10+ years of experience, Bachelor's and 12+ years of experience or 18+ years in lieu of a degree
• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
• 7 years of experience working with large enterprise framework
• 7 years of hands-on experience working with AWS Cloud platform
• 3 years of hands-on experience working with Amazon Connect
• 3 years of experience using Node.js, Python or Java for development
• 3 years of experience in designing call routing & messaging
• 2 years of experience in AI Agent Development - Designing, building and deploying conversational AI Agents
• Excellent interpersonal and communication skills

• Solid AWS Cloud and AWS Connect Developer experience
• Experience tuning and optimizing AI Agent performance
• Experience with Generative AI Agent prompt engineering
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
• Experience with process flow documentation creation.
• Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), App Sync, Event Bridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data Analytics
• Strong verbal and written communication skills.

DESIRED

SKILLS:

• Adept at working independently, but also in a team environment
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
• Self-starter, highly motivated individual who adapts to a dynamic work environment
• Strong attention to detail with an ability to operate effectively across multiple priorities

Master's and 10+ years of experience, Bachelor's and 12+ years of experience or 18+ years in lieu of a degree