Lead Operations Support Representative

Lead Operations Support Representative – American Water

Posting

Start Date:

12/18/25

Primary Role:
Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

• Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, and purchase orders.
• Research, compile and update information in various systems, including database, spreadsheet and word processing programs.
• Maintains financial and/or other business records, journals and ledgers.
• Interacts with internal/external customers regarding various issues and provides any additional assistance.
• Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set‑ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime.
• Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis.
• Performs other duties as assigned.

• Microsoft Office Suite, especially Excel.
• Excellent knowledge of office procedures and excellent math knowledge.
• Excellent working knowledge of computer programs.
• Excellent knowledge of network and maintenance related issues. Knowledge of company billing guidelines and state billing regulations preferred.

• High School Diploma or GED required.
• Some college courses preferred.
• Clerical Certification preferred.
• Minimum of 3+ years related clerical experience preferred.

• Valid state driver’s license with ability to pass motor vehicle background check.

• Full-time, on‑site
• Monday‑Friday, 7am‑3:30pm
• Overtime as needed

• General office environment
• In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.

• Champions safety
• Collaborates
• Cultivates innovation
• Customer obsessed
• Drives Results
• Nimble learning

Not Applicable

Full-time

Management and Manufacturing;
Utilities