Returns Representative

The Returns Representative is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings. Ideal candidate has intermediate knowledge of Excel, SAP, both verbal and written communication skills. Must be able to work 100% Onsite.

• High school diploma or equivalent
• Minimum 2 to 4 years’ experience in customer service, or related transferable skills
• Customer-centric and Internet savvy
• Excellent prioritization and time management skills
• IntermediateMS Office skills
• Ability to manage workflow processes

• Restaurant supply/commercial food service experience
• 1 year SAP experience

salary: $17 - $18.65 per hour

shift:
First

work hours: 8 AM - 5 PM

education:
High School

• Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers
• Follows up on return of RA’s updated before the actual return
• Follows up on pending authorizations in a timely manner
• Run reports to create new quality notifications and submit authorization form to vendors daily
• Update quality notifications with vendor return authorizations
  
  Non-Stock label processing for internal/external customers
• Ability to communicate with other departments and manufacturers for return completion
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Handle returns in a manner that supports our No Hassle returns experience for the customer while balancing the financial impact to the company.
• Ownership of returns database and ensures accurate records.
• Communicate and correct inaccuracies appropriately.
• Operates copier, Onbase scanner, and computer
• Performs other duties as assigned

• Administrative
• Customer Service
• Microsoft Office

• Years of experience: 2 years
• Experience level:
  Experienced

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

• Experienced
• 2 years

• High School (required)