Diagnostic Engineer​/Customer Service Technical Content author

Job Title:

Diagnostic Engineer / Customer Service Technical Content Author

Location:

Woodridge, IL (Onsite)

Job Description:

• Experienced in vehicle mechanics for more than 4 years at service advisor or at dealership
• Experience in automotive/truck support aftermarket services
• To identify gaps between recalls and service content or repair information available for that & provide solution accordingly.
• Prior hands on automotive/diesel experience working with step based published diagnostics
• Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
• Comprehends dealer facing step-based diagnostics
• Willingness to get to the root cause of the problem
• Willingness to identify problems while also proposing solutions
• Communicate effectively through phone, email, or chat
• Wanting to make a difference and challenge the process
• Being well organized and tracking identified items inside a repository
• Ability to meet deadlines, monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables
• Ability to multitask, prioritize tasks, and interface with many personalities
• Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
• Experience with vehicle recalls and provide corrective action plans
• Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
• Strong Technical Diagnostic Step Based Understanding
• Strong Root Causal Understanding (LEAN, 5 Why's, 6 Sigma)
• Strong Attention to Detail (Comparing, Investigating, Identifying)
• Customer Focused (What's The Right Thing To Do)
• Good understanding of Agile environment
• Excellent verbal and written communication skills
• To work with cross-functional Teams
• Ability to Multi-task on various projects
• Strong MS Office tools experience including, Word, Excel, SharePoint and One Note
• Extremely Organized on tasks (What Are You Working On, What Are You Waiting On, What Do You Need Help With, What Is Next In Line)
• Understanding of structured authoring (DITA) and basic knowledge of Arbortext
• Knowledge of automotive system theory, in any or all the following areas:
  • Electronic and electrical fundamentals
  • Mechanical procedures
  • Modern automotive systems

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.