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Job Description & How to Apply Below
Elevate customer satisfaction as the Customer Experience & Order Fulfillment Lead ve order fulfillment and resolve issues proactively in a fast-paced environment.
In this vital lead role, you will own customer interactions after order placement, ensuring fulfillment timelines and managing expectations effectively. Strong organizational skills and proactive communication are essential as you work closely with sales and operations, focusing on timely order readiness and delivery.
Key Responsibilities:
• Serve as primary contact for order-related inquiries
• Proactively communicate changes affecting orders
• Provide timely updates on order statuses
• Resolve issues through effective documentation
• Manage challenging conversations while maintaining confidence
Requirements:
• Minimum five years in customer experience or order management
• Proven order fulfillment and exception handling skills
• Strong verbal and written communication abilities
• Experience with ERP systems and order management
• Proficient in Microsoft Office, especially Excel
Ensure seamless order fulfillment and customer satisfaction with Workspace
48's dedicated team, focusing on operational excellence.
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