IT Service Desk Analyst

Elevate your IT career as a Service Desk Analyst with the City of Woodstock. Provide technical support and resolve issues for internal clients in a full-time role.

Join the City of Woodstock's Information Technology Department as a Service Desk Analyst. This permanent, full-time position emphasizes customer service and technical expertise in troubleshooting hardware and software within a Windows environment. You will engage with clients and ensure satisfaction by managing IT ticketing requests while maintaining communication and conformity with established SLAs.

Key Responsibilities:

• Respond to IT Service Desk inquiries via phone and email

• Provide first contact support and escalate issues when necessary

• Assist in network device installations at city facilities

• Support corporate IT systems and diagnose technical issues

• Create software deployment packages for application upgrades

Requirements:

• Diploma in Technology or related field with supporting experience

• 1-2 years in a service desk role providing technical support

• Proficient in Windows environments and Microsoft Office

• Excellent communication skills for non-technical users

• Valid Class “G” Driver’s License and reliable vehicle

Become a pivotal part of the City of Woodstock's IT team, where your technical skills will drive customer satisfaction.