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Job Description & How to Apply Below
Elevate your career with the City of Woodstock as a Service Desk Analyst. This full-time role demands strong technical skills to support IT systems and assist internal clients.
As a Service Desk Analyst, you will report to the Director of Technology Services within the Information Technology department. This permanent, full-time position emphasizes technical support, hardware/software maintenance, and customer communication. Key tasks include troubleshooting Windows environments and facilitating system upgrades while ensuring user satisfaction and adhering to SLAs.
Key Responsibilities:
• Answer IT Service Desk requests via phone, email, and in-person
• Monitor the ticketing system and troubleshoot initial inquiries
• Install various network devices across City facilities
• Maintain communication with clients regarding ticket progress
• Create software deployment packages for applications
Requirements:
• Diploma or degree in Technology, Computer Science, or related field
• 1-2 years of level 1-2 technical support experience
• Proficiency with Windows 10/11 and Microsoft Office
• Valid Class “G” Driver’s License in good standing
• Strong communication and problem-solving skills
Embark on a role that centers on improving service quality and enhancing user experiences in Woodstock's thriving community.
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