OXP Cafe Manager

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The operational delivery and service of an excellent café experience at Blenheim Palace. With clear focus on standards, presentation, and customer service.

We are looking for someone who can bring the right skills and mindset to the role. You might not meet all the criteria, and that's okay, transferable skills and experience are highly valued.

• Leadership
  
  Skills:
  
  Ability to motivate, lead, and develop a team of staff.
• Experience:
  
  You should have experience in café operations with high revenues.
• Communication:
  Strong communication skills.
• Customer Care:
  Develop and implement outstanding customer care standards and procedures.
• Training Orientation:
  Self‑motivated, analytical, objective, innovative, and assertive.
• Regulatory Knowledge:
  Knowledge of current Health, Safety, and Licensing Legislation, Food safety, and health and safety Regulations.
• Flexibility/Adaptability
• Integrity and ability to manage a team
• Impactful - Lead by example
• Analytical - consider margins, and manage waste within your unit
• Customer Service Focus
• Planning and organising - plan your rota in accordance with your unit, consider all factors. i.e weather, events etc.
• Financial and commercial development of a business or department.
• Flair for visual merchandising and product presentation.
• Formal hospitality qualifications eg NVQ level 3 or equivalent
• Training Orientated
• Excellent interpersonal skills, tact and diplomacy.
• Tenacity though and still being a Good Team Player.
• Able to work unsociable/ flexible hours.

Location:
Blenheim Palace, Oxfordshire Pantry Cafe
Contract Type:
Permanent

At Blenheim and Pye, we believe our people are at the heart of everything we do, and we are committed to helping every individual thrive. Our Promise is simple: to support you to Grow, Give, and Belong
.

We help you Grow by nurturing your talents, championing your wellbeing, and creating opportunities for you to develop.

We encourage you to Give by contributing to meaningful work, supporting the wider community, and collaborating with others to achieve our shared goals.

And we want you to truly Belong by being part of something special, knowing that you matter, your voice is heard, and you are an important part of our journey.

Together, this is what makes Blenheim and Pye a place where people can flourish and make a real difference.

Our recruitment process is designed to be accessible, supportive, and transparent. Here is what you can expect:

Feedback provided at every stage

We are committed to making our process accessible for all candidates. If you require any adjustments at any stage, please contact our People Team at . We are happy to support you.

• Staff Discounts
• 20% on Blenheim retail
• 50% on Blenheim Café food outlets
• 30% at The Orangery
• Salary Sacrifice Schemes for Bicycles and Electric Vehicles
• Access to our Benefits Platform with a range of additional benefits including:
• Instant discounts
• Discount on Days Out
• Day Passes for Family and Friends
• Monthly Adventure Play Visit
• Shopping Cards
• Weekly Shop Discounts
• Gym Scheme and Much More!
• Competitive Pension
• Complimentary Event Tickets
• Annual Pass for yourself and a family member
• Staff Events
• Holiday Purchase Scheme
• Paid Volunteer Day
• Free Fruit Wednesday
• Free breakfast on Friday
• Monthly Sharing a Sense of Belonging Events
• Free Eye Test and a contribution for Glasses
• Long Service Award
• Onsite Parking
• Free Blenheim Christmas Tree

Benefits vary from contract type; these will be confirmed to you in our welcome letter.