Operations Enablement Leader at Affirm

Transform operations with Affirm as an Operations Enablement Leader. This remote role focuses on driving scalable and compliant servicing experiences while enhancing efficiency and customer satisfaction.

Affirm is seeking an Operations Enablement Leader to enhance our Operations team. This senior role involves strategic planning, program execution, and fostering high-quality customer interactions. You will be pivotal in implementing operational readiness and will manage cross-functional initiatives to align with Affirm’s strategic priorities.

Key Responsibilities:

• Lead cross-functional programs aligned with servicing strategy

• Define execution plans and monitor KPIs for success

• Drive improvements using Lean Six Sigma methodologies

• Collaborate with teams to develop clear technical resources

• Oversee training programs to ensure operational effectiveness

Requirements:

• 5+ years in program management or product operations

• Proven ability in strategy setting and measurable impact

• Expertise in Lean Six Sigma and change management

• Knowledge management experience with AI tools

• Strong analytical skills for continuous improvement

Drive operational excellence and create innovative servicing experiences at Affirm.