UX and Customer Journey Designer at Xplore

Location: Town of Woodstock

Join Xplore Inc. as a UX Designer focused on enhancing customer journeys in rural connectivity. Contribute to design strategies that empower Canadians through digital experiences.

In this senior role, you will direct the design and strategy of customer journeys r focus will be on improving interactions from onboarding to retention, collaborating with cross-functional teams to translate insights into meaningful user experiences. With emphasis on digital channels, you will guide the innovations that shape customer satisfaction and loyalty.

Key Responsibilities:

• Partner with stakeholders to identify customer pain points

• Create experience maps, wireframes, and prototypes

• Collaborate with product and tech teams for implementation

• Facilitate workshops to define and align on solutions

• Frame and address complex user experience challenges

Requirements:

• 5+ years in UX and interaction design

• Experience in journey mapping and service design

• Strong portfolio showcasing UX artifacts

• Proficiency in collaborative design tools like Figma

• Knowledge of agile methodologies and iterative design

Leverage your design expertise at Xplore to impact customer experiences across Canada.