Service Advisor

Job Details

Job Title:

Customer Service Advisor

Location:

Woodstock, GA

Seniority Level: Mid-Senior level

Employment Type:

Full-time

Job Function:
Other

Industries:
Motor Vehicle Manufacturing

We are seeking a friendly, organized, and motivated experienced Customer Service Advisor to join our Service Department. As the first point of contact for our service customers, you will play a critical role in delivering a positive experience by managing repair orders, explaining vehicle maintenance, and coordinating with technicians. If you enjoy working in a fast‑paced environment, providing excellent service, and helping people care for their vehicles, we want to hear from you!

• Greet customers professionally and gather information about their vehicle concerns.
• Write accurate and detailed repair orders using dealership systems.
• Communicate technician findings and recommended services clearly and honestly.
• Obtain customer authorization and provide accurate cost and time estimates.
• Maintain open communication with customers throughout the repair process.
• Promote routine maintenance and recommended services based on inspection results.
• Coordinate with parts and technician teams to ensure timely service completion.
• Review completed work with the customer and ensure satisfaction at time of delivery.
• Follow up after service to maintain strong customer relationships.
• Support dealership goals by meeting service sales and customer satisfaction targets.

• Prior experience as a Service Advisor, Customer Service Representative, or in a similar customer‑facing automotive role preferred.
• Strong knowledge of automotive systems and terminology is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Detail‑oriented and well‑organized.
• Familiarity with dealership management systems (CDK & Xtime) is a plus.
• Valid driver's license and clean driving record.

• Competitive hourly pay + bonus opportunities.
• Paid training and career advancement support.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid holidays and PTO.
• Employee discounts on service and vehicle purchases.
• A welcoming, growth‑focused workplace culture.

Ready to Join the Family? Apply today and become part of a dealership that values people just as much as performance!