Client Advocate; Bilingual

ABOUT HUB INTERNATIONAL

HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 19,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.

We offer:

• Competitive salaries and benefits offerings
  • Medical/dental/vision insurance and voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

The Client Advocate works in the Benefits Support Center handling contacts while offering to support, assist, and educate a client’s employees in the selection of their employee benefit options. Based on the employee’s needs and desires, the Client Advocate seeks to equip the client to make informed decisions. This position requires excellence in customer satisfaction to exceed client expectations. Fluency in Spanish is preferred, as this role frequently supports Spanish-speaking clients and employees.

• Personalized service for each contact providing client’s employees with education, guidance, and assistance with the selection of their employee benefits.
• Timely answer all communication and maintain updated Benefit Point Cases.
• Serve as a liaison between the employees and carriers to efficiently resolve client issues and proactively follow up as needed.
• Provide support and service for our clients, including new hires, terminations, and qualifying events.
• Develop a high level of skill with our client benefits administration systems to assist and identify enrollment issues, as well as assist with pre-enrollment testing.
• Proactively seek areas for improvement.
• Assist with additional Open Enrollment tasks that could involve face-to-face enrollments.
• Collaborate with fellow Alexander & Company employees to address common issues.
• Help with special projects as needed.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent with 2-5 years successful related experience or equivalent combination of education and experience. Must be customer service oriented and realize the importance and priority of being an Ancillary Expert. Possess excellent client relationship skills and communicate accurately and clearly both orally and in writing (must be able to type) and can maintain a calm demeanor while multitasking.

Must be problem solver/solutions oriented and results-driven. Must have experience with employee benefits options and possess appropriate insurance licensing (or obtain within 6 months from date of hire).

Experience with MS Office and working knowledge of employee benefits administration software applications.

Ability to read and comprehend instructions, concise…