Operations Manager

Benefits

• Recognition and Reward App Bonus
• Company Computer
• Company Phone
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Paid time off
• Training & development

The Operations Manager is responsible for leading and overseeing the daily operational functions of Intuitive AV. This role provides structure, accountability, and coordination across field technicians, scheduling, service operations, warehouse activities, and internal communication.

Reporting directly to the Owner, the Operations Manager works closely with Project Management, Engineering, and Office Administration to ensure consistent execution of company processes, efficient resource utilization, and a high-quality client experience.

• Provide direct supervision and leadership for Install and Service Technicians, Warehouse staff, and daily technician workflow
• Serve as the primary point of contact for technician attendance, call-outs, and first-level HR concerns
• Maintain accountability through daily check-ins, documentation review, and task follow-up
• Co-host and participate in daily technician coordination meetings
• Maintain technician performance tracking and operational reporting

• Oversee daily and weekly scheduling of technicians and service calls
• Coordinate scheduling confirmations in collaboration with the Office Manager
• Publish daily tasks and verify technician notes, hours, photos, and job documentation
• Maintain accurate records within D-Tools or related systems
• Collaborate with the Large Project Manager on staffing, timelines, and workflow alignment

• Provide operational support for large projects in coordination with Project Management
• Act as off-site Project Manager for small and mid-size projects as assigned
• Support quality control processes, punch lists, and client walkthroughs when required
• Triage and assign incoming service requests and oversee follow-through

• Maintain consistent communication with the Engineering team to align scheduling, dependencies, and technical requirements
• Provide operational feedback that supports design, programming, and workflow improvements

• Oversee warehouse operations including receiving, staging, organization, and inventory tracking
• Manage approved purchasing, vendor coordination, and RMA tracking
• Ensure proper use of inventory management tools and procedures

• Support interdepartmental communication between field teams, office staff, and clients
• Assist with schedule coordination and documentation required for accurate billing and reporting

• 3–5 years of related experience in operations management, AV integration, low-voltage systems, construction operations, or a closely related field
• Demonstrated experience leading teams and managing operational workflows
• Strong organizational, administrative, and communication skills
• Ability to problem-solve efficiently and professionally in a fast-paced environment
• Working knowledge of AV installation processes and jobsite workflows
• Proficiency with D-Tools or similar project and task management platforms
• Valid Georgia driver’s license and acceptable motor vehicle record

The ideal candidate is a steady, organized, and accountable leader who brings accountability and consistency to daily operations. This individual is comfortable setting expectations, following up, and addressing issues directly and professionally. They are detail-oriented without losing sight of priorities, able to manage multiple concurrent activities, and capable of maintaining composure under pressure. The ideal Operations Manager values clear communication, takes ownership of outcomes, and understands that operational excellence directly impacts both team performance and client experience.

This role is well suited for someone who prefers structure, thrives in a leadership position with real responsibility, and takes pride in building efficient, repeatable systems that support long-term company growth.