Coordinator Quality Assurance

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Utili Quest, LLC is a leading provider of quality underground utility damage prevention with headquarters in Alpharetta, Georgia and offices nationwide.

About the role

The Coordinator Quality Assurance reports directly to the Supervisor of Quality Assurance and supports Operations partners in damage prevention and quality assurance initiatives. The role requires a self‑motivated professional with strong work ethic, organizational and interpersonal skills.

• Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process.
• Identify at‑risk Field Technicians who need additional training to prevent potential damages.
• Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client.
• Correct the field risk findings and coach/mentor technicians.
• Provide frequent and ongoing feedback to Field Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation.
• Communicate audit and investigation findings with quality assurance and operations management, both verbally and in written format.
• Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines.
• Provide witness testimony in small claims and litigated cases when necessary.
• Promote and maintain a strong safety culture and ensure quality standards are being met.
• Promote a good working relationship with clients, excavators, regulators, employees, and the public.
• Operate company vehicles in a safe manner and maintain a professional appearance.
• Will support hands‑on utility locate training and education in Damage Prevention.
• Remain current on existing and emerging learning methodologies and technologies.
• Ticket production and weekend work may be required, as needed.
• Complet e other duties, as needed.

• High School Diploma or GED equivalency.
• One (1) or more years of experience locating underground utilities and/or a combination of related experience required.
• Two (2) or more years of experience locating underground utilities and/or a combination of related experience preferred.
• Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment.
• Ability to troubleshoot difficult locates and proficiently interpret all utility plats.
• Demonstrated ability to appropriately coach and mentor technicians.
• Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines.
• Excellent verbal and written communication skills, including the ability to communicate effectively with diverse individuals at all levels and areas within the organization.
• Proficiency in computer‑based technology and ability to learn new systems & software related to the role.
• Ability to be flexible and adaptive in a fast‑paced and dynamic work environment.
• Respond to emergency calls, as needed.
• Proficient in the use of hand tools and equipment (shovels, screw drivers, wrenches, and ped keys, etc.).
• Ability to carry 3‑5 lb electronic locating equipment for extended periods of time; lift objects up to 50 pounds or lift in excess of 50 lbs with tool aids.

• Completes and maintains all training.
• Drive safely and follow company safe driving policies.
• Maintain punctuality and attendance at all shifts and training sessions.
• Perform work in all weather conditions, during normal and after hours.
• Regular use of hands and fingers to operate specialized equipment and tools.
• Reaching overhead above the shoulders and horizontally; bending at the waist; standing and or walking for extended periods of time.
• The employee must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.
• Hearing and speaking to exchange information.
• The employee shall follow all safety rules at all times.
• Will need to have the ability to work a flexible…