Temporary Sales Associate

Temporary Sales Associate Job Description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last—for you to be yourself.

Coach is part of the Tapestry portfolio— a global house of brands committed to stretching what’s possible.

• Maintain Coach’s Service and Selling Models and create a positive first impression.
• Build ongoing customer relationships through personalized service and leave a lasting impression.
• Understand and support organizational objectives that align with company priorities.
• Take ownership of personal metrics and create clienteling strategies in partnership with management.
• Develop short‑ and long‑term strategies to achieve personal sales and performance goals.
• Analyze personal survey results and create plans to improve and overcome areas of opportunity.
• Represent Coach as a brand ambassador and demonstrate Coach’s selling and service expectations at all times.
• Understand local market changes and support the execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships.
• Create positive impressions with customers by presenting best self and attire consistent with Coach’s Guide to Style.
• Build credibility and trust as a personal fashion advisor and communicate fashion awareness and a strong knowledge of competition.
• Provide in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
• Communicate current pricing and promotional strategy to customers.
• Discuss product features and build the sale by leveraging cross‑selling skills.
• Cross‑sell and encourage beneficial product add‑ons that relate to the customer’s shopping needs.
• Read customer cues and tailor approach to their unique needs.
• Work with multiple customers simultaneously and separate from tasks as needed.
• Follow up with customers consistently and genuinely to influence/close the sale.
• Flex personal selling techniques to contribute to overall store financial results.
• Build lasting and loyal relationships with customers.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts.
• Create enthusiasm and positivity for a shared vision and mission.
• Promote and endorse a team selling environment.
• Foster an environment of teamwork, trust, and collaboration with internal and external customers.
• Remain solution oriented; be adaptable and flexible to changing business and store needs.
• Welcome feedback and adapt behaviors as appropriate.
• Maintain a calm and professional demeanor at all times.

• Ensure all daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks including maintaining the store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
• Maintain a clean and tidy selling floor at all times.
• Adhere to all applicable retail policies and procedures including POS, operations, and asset protection.
• Replenish inventory on sales floor as needed.
• Support the store inventory process, processing shipments, stocking shelves, and replenishing sales floor while maintaining strong organizational standards.
• Support cash‑wrap when needed to process purchases, returns, and exchanges.
• Efficiently process customer transactions (purchase, return, exchange, found order, etc.).
• Effectively prepare the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.

• Drive For Results
  :
  Consistently exceeds goals, top performer, bottom‑line oriented, pushes self and others for results.
• Customer Focus
  :
  Dedicated to meeting expectations and requirements of internal and external customers; gains trust and respect.
• Creativity
  :
  Generates new and unique ideas, connects unrelated concepts, viewed as original and value‑added.
• Interpersonal Savvy
  :
  Relates well to all kinds of people, builds rapport, handles high‑tension situations…