Customer Experience Leader: Strategic CX & Growth
Listed on 2026-10-15
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Charter Casting seeks a strategic Customer Experience Manager to shape and execute the CX strategy across Shawano and Woodstock operations. You will lead the customer service team, drive process improvements, and collaborate with sales, engineering, and logistics to deliver a seamless customer journey.
The role emphasizes data-driven decision making, CX measurement, and the creation of a multi-year CX roadmap. Travel 10–15% is expected as you align functions for consistent customer outcomes.
This is an excellent opening to take on the Customer Experience Leader:
Strategic CX & Growth role at Charter Casting.
We are currently recruiting a Customer Experience Leader:
Strategic CX & Growth for our team in Woodstock, IL, United States.
This is a strong position to take on the Customer Experience Leader:
Strategic CX & Growth role at Charter Casting.
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