Receptionist - Woodstock Registration

Receptionist - Woodstock Registration – Mercyhealth Wisconsin and Illinois

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An individual who acts as the central point of communication among patients, partners, and providers; responsible for providing front‑line activities to include scheduling, registration, cash handling, and overall support services to patients and guests.

• Location:
  
  Woodstock Clinic, Woodstock, IL
• Hours:
  
  Variable (PRN)
• Shift: Day

• Answers incoming telephone calls, determines purpose of callers, forwards calls to appropriate personnel, and routes Epic Messages to nursing and provider as appropriate.
• Retrieves messages from voicemail and forwards to appropriate personnel.
• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
• Welcomes on‑site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed.

• Schedules patient appointments.
• Responsible for EMR Electronic Medical Records registration check‑in processes in Epic.
• Loads, verifies, and updates patient demographics.
• Scans, loads, and verifies insurance coverage.
• Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet, and sends documents to Medical Records for scanning.
• Reviews all alerts in Epic and refers patient to a PFC when necessary.
• Collects co‑payments and other self‑pay obligations when required and posts them in Epic when registering patient.
• Provides patient with an estimated self‑pay obligation when appropriate.
• Performs cashiering functions and online payment posting within Epic.
• Processes payments and deposits by adhering to the system’s Cash Handling Policy.
• Completes daily closing report and balances their individual cash drawer at the end of each day.
• Performs petty cash count in and out daily and records appropriately.
• Assists patients with MyChart signup and activation.
• Replies to MyChart messages in a timely manner, closing messages when complete.
• Safeguards patient privacy and confidentiality per MHS policies.
• Preps routes daily for upcoming appointments for frontline registration.
• Reviews daily work queues and corrects identified patient registration errors.
• Utilizes Epic waitlists based on provider preference.

Reviews and updates no‑shows and cancellations for the day.

• High School diploma or equivalent.
• Previous medical reception or reception experience preferred.

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations:
Medium work exertion 10 to 25 lbs of force or lifting occasionally. The employee frequently sits, handles, fingers, feels, reaches, talks, and hears. The employee occasionally stands, walks, stoops, kneels, crouches, and crawls. Specific vision abilities required include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting and manual dexterity needed to operate telephone and keyboard.

• Quality
  • Follows policies and procedures; adapts to and manages changes in the environment.
  • Demonstrates accuracy and thoroughness, giving attention to details.
  • Looks for ways to improve and promote quality.
  • Applies feedback to improve performance; manages time and prioritizes effectively.
• Service
  • Responds promptly to requests for service and assistance.
  • Follows the Mercyhealth Critical Moments of service; meets commitments, abides by MH confidentiality and security agreement.
  • Shows respect and sensitivity for cultural differences and…