Patient Access Specialist-Diabetes Nutrition Woodstock

Patient Access Specialist – Diabetes Nutrition Woodstock – Full Time – Days

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At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

Ready to join our quest for better?

• Full‑time position, 40 hours per week at the Woodstock clinic. Schedule Monday through Friday, approximately 8:00 am–4:30 pm.
• The Patient Access Specialist reflects the mission, vision and values of NMHC, adheres to the Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• Consistently practice the Patients First philosophy and provide high standards of customer service.
• Respond to questions and concerns.
• Forward, direct, and notify the Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintain patient confidentiality per HIPAA regulations.
• Provide exceptional customer service to patients, establishing a positive first impression of Northwestern Medicine.
• Exceed all consumer requests and alert management of issues or concerns that require escalation.
• Correctly identify and collect patient demographic information in accordance with organization standards.
• Interact with various hospital departments and physician offices to effectively schedule and direct patients through the NMHC systems in a patient/customer‑friendly manner.
• Reach out to patients to schedule an appointment as defined.
• Perform medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails.
• Inform patients of any issues with securing the financial account for their encounter.
• Complete out‑of‑pocket estimations as requested by patients.
• Provide training and education as needed.
• Manage work schedule efficiently, completing tasks and assignments on time.
• Complete other duties assigned by manager.
• Cross‑train between various departments to ensure coverage.
• Participate in Quality Assurance reviews to ensure integrity of patient data information.
• Use effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilize department and hospital policies and procedures to complete assigned tasks.
• Adhere to all department policies and compliance requirements.
• Avoid putting a patient in financial or safety risk.
• Other duties as assigned.

• Communicate information to the patient regarding questions about physician referrals, insurance referrals, and consultations.
• Collect authorization numbers in appropriate systems as applicable.
• Provide a professional and constructive environment for communication across units/departments and resolve operational issues.
• May attend intra/interdepartmental meetings which involve walking within NM Campus.
• Communicate customer satisfaction issues to appropriate individuals.
• Demonstrate teamwork by helping co‑workers within and across departments.
• Communicate effectively with others, respecting diverse opinions and styles, and acknowledging the assistance and contributions of others.
• Interact with internal customers to provide excellent support service to staff in departments which provide direct patient care.
• Accommodate all levels of communication ability.

• Utilize multiple online order retrieval systems to verify or print the patient’s order.
• Verify insurance eligibility and benefit levels through online tools (NDAS, ASF, etc.) or over the phone as necessary.
• Complete accurate handoff instructions and notes to scheduling staff, noting appropriately in Epic.
• Demonstrate ability to use all computer applications efficiently and to the capacity needed in this position.
• R…