Key Account Manager

You’ll be in the driver’s seat as the main point of contact for our most important customer relationships. As a Senior Account Manager, you’re not just maintaining accounts, you’re the architect of a long-term partnership that fuels our growth with your assigned accounts. You will own the entire customer experience from the moment our Sales Managers hand off a new win, transforming fresh contacts into thriving, loyal relationships.

Think of yourself as part strategist, part problem solver, and part trusted advisor who our customers look forward to working with and hearing from.

• Establish frequent, meaningful contact with your assigned accounts, serving as their primary contact for everything beyond routine orders and invoices
• Take ownership of newly won projects from Sales Managers and guide implementation through to customer satisfaction
• Build relationships strong enough that your accounts call us first when new opportunities arise
• Become an expert on the details of a customer’s contract to help navigate day‑to‑day engagement and decision‑making processes
• Drive pricing updates and maintain agreements that work for everyone
• Hunt for growth opportunities within existing accounts and through local sales partnerships, whether that’s introducing new products or improving how we work together
• Monitor account performance closely, catch issues early, and deliver monthly status reports that tell the real story
• Support sales planning by contributing to budgets, projections, and forecasts for your portfolio
• Step in to resolve challenging requests or escalations when clients need senior‑level attention
• Collaborate with internal teams (Sales, Customer Service, Operations) to deliver tailored solutions that drive value.

• Excellent written and verbal communication skills, ability to listen and talk to people in different levels in the company, good networking skills; proven ability to articulate the distinct aspects of products and services
• Proven track record of understanding customer problems and delivering solutions that actually work
• Experience delivering client-focused solutions to customer needs with a minimum of 5 years of experience in working & serving international clients
• Proven ability to manage multiple high‑profile accounts and their associated projects at a time, while maintaining sharp attention to detail
• Willingness to travel from time to time to meet with existing clients and local sales partners
• Data analysis to track customer performance and trend insights

Your hands on and jump in to get things done. You listen well, think critically about problems, and come up with relevant solutions quickly. You’re direct when you need to be and can make decisions without overthinking them. You’re comfortable working under pressure and work with purpose and urgency. A sense of humor helps, especially on tough days!

Together, we turn ideas into impact through shared vision and innovation. Contact one of our representatives to start the conversation.

We are like a diver who is unafraid of challenges, welcoming the opportunity to dive in, rather than staying on the surface and expecting others to pave the way.