Customer Service

Diarti Italian Cafe is a locally based restaurant company located at 2808 8th Street in Woodward, Oklahoma. The cafe offers Italian-inspired food and a welcoming atmosphere for guests from the local community and surrounding areas. Team members work together to provide friendly service and a comfortable dining experience. The company values reliability, teamwork, and a positive attitude in its staff. Joining Diarti Italian Cafe means contributing to a neighborhood destination where good food and quality service are central.

The Customer Service Staff role is a part-time, on-site position based at Diarti Italian Cafe in Woodward, OK. The person in this role will greet guests, take orders, answer questions about menu items, and ensure that customers feel welcome and well cared for throughout their visit. Daily tasks include handling payments, managing phone inquiries and reservations, coordinating with kitchen staff, and maintaining a clean and organized service area.

The role also involves addressing customer concerns promptly, supporting a smooth flow of service during busy periods, and following food safety and company procedures. The position requires consistent attendance, clear communication, and a friendly, professional approach to every guest interaction.

• Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on creating a welcoming environment.
• Ability to maintain high levels of Customer Support and Customer Satisfaction, responding to guest needs in a timely and courteous manner.
• Professional Phone Etiquette, with clear and polite communication when handling calls, reservations, and inquiries.
• Reliable time management and organizational skills to handle multiple tasks during peak hours.
• Ability to stand for extended periods and perform basic physical tasks commonly required in restaurant service.
• Basic cash-handling skills and comfort using point-of-sale systems (training provided as needed).
• Previous experience in hospitality, food service, or customer-facing roles is beneficial but not required.
• Willingness to work evenings, weekends, and holidays as needed.