Training Specialist

Our client is seeking a Training Specialist in Providence, RI! The Training Specialist will be responsible for designing, developing, and delivering a comprehensive training curriculum. This role ensures that employees are equipped to provide a best-in-class customer experience by creating engaging Instructor-Led Training (ILT) modules, job aids, assessments, and e-learning assets. You will continuously refine training materials to align with evolving company priorities, customer service tools, and operational procedures.

• Develop, plan, and execute training programs, including ILT, job aids, procedure manuals, and e-learning assets
• Facilitate training sessions, on-the-job training, workshops, and demonstrations for Contact Center teams
• Collaborate with operational and product teams to identify training gaps and future needs
• Track and report on program participation, assessment results, retraining requirements, and program effectiveness
• Continuously enhance training materials and methods based on effectiveness and evaluations
• Stay up to date with the latest training techniques, learning management systems (LMS), and industry best practices
• Build strong internal and external relationships to ensure training programs remain effective and relevant
• Support emergency and storm response efforts as required

• Bachelor’s degree or at least five (5) years of progressive training experience (Utility experience preferred but not required)
• Proven ability to develop and facilitate technical and operational training programs
• Ability to absorb complex information from multiple stakeholders and translate it into effective training solutions
• Excellent facilitation, organizational, and time management skills
• Proficiency in Microsoft Office Suite and other related training software

• Familiarity with electric and gas policies, processes, systems, and tariffs in Rhode Island
• Knowledge of customer experience best practices within a regulated environment
• Exposure to Rhode Island regulations and policies

This is a temporary role expected to last at least until the end of the year, possibly longer.

Benefits offered!

Pay will be BOE.