Overnight Front Desk

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Full Time New Shoreham, RI, US

Duties and Responsibilities

• Provide exceptional customer service.

Manage hotel reservations through online bookings and phone calls to include noting any special requests and celebrations.

• Welcome customers upon arrival and thank customers at departure.
• Check in arriving guests and check out departing guests.
• Answer the phones, follow up on guest inquiries as well as checking and following up on voicemails.
• Create and, if applicable, mail physical gift cards as purchased.
• Be knowledgeable about the local area, attractions, activities and the available transportation.
• Be knowledgeable about the hotel dining options to include hours of operation.
• Be knowledgeable about events taking place at the hotel.
• Keep the Front Desk and Lobby areas clean, organized, and stocked.

Provide exceptional customer service while creating a positive and memorable experience for guests.

• Be able to work in a fast-paced environment.
• Uphold the company's policies and procedures.
• All other assigned duties.
• $75 per week employee housing
  • Dormitory style rooms
  • AC + Heat, Wi-Fi, Cable TV included
  • Communal bathrooms and kitchen
  • Coin operated laundry