Executive Director, Onboarding Strategy

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues — caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Executive Director of Onboarding Strategy is responsible for unifying and leading CVS Health’s enterprise-wide onboarding experience. This leader will integrate fragmented functional components and drive a discovery phase to map current state, identify gaps, and prioritize opportunities. By leveraging technology, analytics, and cross-functional partnerships—including DDAT HR Technology, HR Analytics, and key vendors—the Executive Director will deliver a scalable, best-in-class onboarding strategy that accelerates colleague engagement, supports diverse roles, and embeds CVS Health’s culture and transformation goals from day one.

• Establish clear enterprise ownership and governance for onboarding, uniting all functional stakeholders under a single vision.
• Complete an enterprise-wide discovery and gap analysis, resulting in a prioritized onboarding transformation roadmap.
• Deliver measurable improvements in onboarding experience and consistency, with a special focus on addressing the ‘middle’ of the organization.
• Launch and operationalize a scalable onboarding program that improves new colleague engagement and retention across all business units.
• Partner with DDAT HR Technology, HR Analytics, and external vendors to implement innovative, tech-enabled onboarding solutions and real-time feedback loops.

• Develop and implement a comprehensive onboarding strategy that supports diverse colleague personas—from in-store and call center roles to executive leadership.
• Serve as the enterprise owner of onboarding, establishing clear governance, accountability, and cross-functional alignment across all stakeholder groups (HRSS, IT, HRBPs, TA, Real Estate/Facilities, Hiring Leaders, EAs, etc.).
• Lead the discovery phase through listening tours and analysis of lifecycle surveys, TA hiring surveys (new hire and hiring manager), retail onboarding surveys, and executive interviews.
• Synthesize large volumes of quantitative and qualitative data and feedback to inform onboarding strategy and prioritization.
• Translate insights into a prioritized roadmap balancing short-term actions with long-term investments.
• Partner across Learning & Development, HRSS, IT, DDAT HR Technology, HR Analytics, HRBPs, TA, hiring leaders, and EAs to ensure consistent, seamless onboarding experiences.
• Prioritize and address the most significant onboarding gaps.
• Build strong relationships with senior and executive leaders to drive alignment and sponsorship for onboarding initiatives.
• Establish governance and accountability models for onboarding across functions.
• Lead the selection and management of any onboarding technology vendors and platforms in partnership with DDAT.
• Define and track onboarding KPIs, leveraging data and insights to drive continuous improvement and demonstrate business impact.
• Continuously scan for emerging onboarding technologies and best practices; recommend and implement enhancements to advance the colleague experience.
• Integrate onboarding with culture, values, and leadership frameworks to ensure a consistent and engaging colleague experience enterprise-wide.
• Develop executive-ready reports and presentations to communicate onboarding outcomes and recommendations to senior leadership.
• Ensure onboarding strategy aligns with CVS Health’s culture, values, and transformation goals.

• 15 years of experience in HR, talent strategy, or organizational development, with a focus on onboarding or colleague experience.
• Proven success leading onboarding transformation efforts at large organizations (50,000 colleagues) with multiple…