Executive Director- Infrastructure, Security & Technology Solutions; ISTS Product Portfolio

Executive Director
- Infrastructure, Security & Technology Solutions (ISTS) Product Portfolio

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- Infrastructure, Security & Technology Solutions (ISTS) Product Portfolio role at CVS Health.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

The Executive Director, ISTS Product Portfolio is responsible for “cross-tower” product management leadership across a large enterprise infrastructure and security portfolio (Infrastructure, Security & Technology Solutions (ISTS) organization). In collaboration with ISTS senior leadership, they are responsible for driving unified product operations across the ISTS tower product teams to enable a best-in‑class experience for ISTS internal customers.

In collaboration with ISTS senior leadership, this individual will drive unified product roadmaps and catalog, resolution of product dependencies across towers, common product operations practices, product portfolio communications with stakeholders, and ensuring successful portfolio/cross‑tower product launches. This individual is responsible for coordinating across tower product teams to ensure roadmaps and priorities are informed by data‑driven analytics and internal customer feedback. Additionally, they will work with the tower product teams to ensure visibility of product health and progress is tracked in common ways and communicated outwards in a unified fashion.

In summary, they will work to unify certain aspects of the entire product lifecycle across the ISTS organization.

This individual will partner closely with many teams and roles across the ISTS organization including leadership, engineering, architecture, and tower product teams to deliver on portfolio level initiatives. They will also work with the ISTS strategy team to ensure that overall ISTS product roadmaps are aligned to the broader ISTS strategy.

This individual will also manage a small team of product management colleagues. This responsibility includes creating a positive team culture through growing, coaching, and establishing a high performing team.

• Product Strategy and Roadmaps:
  Drives alignment across the multiple “product lines” (i.e. product towers) in ISTS in collaboration with tower product teams; partners with tower engineering executives, strategy teams and finance to support product line investments and priorities; creates unified product roadmaps and product catalogs across ISTS towers; connects the unified roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs.
• Product Operations:
  Works to unify certain aspects of the end‑to‑end product development lifecycle of multiple product lines including product strategy, product catalog, work tracking, milestone communications, dependency resolution, product marketing communications; drives common operational processes and use of common tools across multiple tower product teams.
• Trend Monitoring and Product Performance:
  Defines and revises Objectives and Key Results (OKRs), aligned to business objectives, for the unified product catalog to highlight critical metrics, socialize progress, and consistently reinforce strategic intent; works toward common OKRs and other key metrics with tower product leaders.
• Cross‑Functional Teaming and Stakeholder Management:
  Collaborates with tower product teams to deeply understand their product strategies, customer problems and outcomes; develops relationships with key stakeholders across the DDAT organization to understand their needs, gather feedback, and ensure alignment of the cross‑tower product strategy; interfaces and partners with the ISTS Strategy team to align…