Technical Support Specialist
Job in
Woonsocket, Providence County, Rhode Island, 02895, USA
Listed on 2025-12-26
Listing for:
Kinsley Power Systems
Full Time
position Listed on 2025-12-26
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Cybersecurity
Job Description & How to Apply Below
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues
- Install and configure computer systems and software
- Perform routine maintenance and updates on systems
- Monitor and maintain network and system security
- Document and track all support tickets and resolutions
- Communicate with clients to provide updates and solutions to technical issues
- Collaborate with team members to improve processes and procedures
- Stay up-to-date with industry trends and advancements in technology
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in a technical support role
- Strong knowledge of computer systems and software
- Experience with network and system security
- Excellent problem-solving and troubleshooting skills
- Strong customer service and communication skills
- Ability to work independently and in a team environment
- Proven ability to manage multiple tasks and prioritize effectively
- Willingness to learn and adapt to new technologies
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