Lead ServiceNow Security and Data Protection Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health is seeking a Lead Service Now Security and Data Protection Engineer to serve as the enterprise authority for Service Now platform security and data protection. The Lead Service Now Security and Data Protection Engineer is accountable for establishing the security vision, governance framework, and operating standards that protect one of the organization's most critical enterprise platforms.

The Lead Service Now Security and Data Protection Engineer partners across Enterprise Security, Risk, Compliance, Audit, Architecture, and Engineering organizations to define security strategy, evaluate platform risk, establish control requirements, and ensure alignment with regulatory and corporate security standards. This position serves as the primary decision-maker for platform security matters and provides expert guidance on emerging technologies, evolving threats, and security best practices.

• Own platform access governance, including roles, groups, ACLs, privileged access, delegated administration, and entitlement management across Service Now products.
• Lead access certifications, attestations, entitlement reviews, and automated remediation activities to maintain least-privilege access controls.
• Define, implement, maintain, and validate platform security controls to meet regulatory, audit, and enterprise security requirements.
• Lead internal and external audits, risk assessments, evidence collection, control validation, and remediation of findings.
• Perform security reviews for platform changes, upgrades, releases, applications, integrations, and architectural designs.
• Conduct secure code reviews, security assessments, platform health evaluations, and vulnerability remediation activities.
• Secure integrations with internal systems, third parties, acquisitions, and newly onboarded business entities.
• Own platform security monitoring, logging, detection use cases, investigations, and incident response activities.
• Investigate unauthorized access, credential misuse, phishing activity, impersonation events, and potential PHI/PII exposure incidents.
• Manage encryption, key management, data masking, data classification, DLP controls, secure file handling, and protection of sensitive data.
• Lead identity and authentication services, including SSO, MFA, federation, certificate lifecycle management, and Zero Trust capabilities.
• Administer security tooling, SaaS security posture management solutions, privileged credential management platforms, and related security technologies.
• Serve as the primary platform security liaison with Service Now, Enterprise Security, Risk, Compliance, and Audit teams.
• Own the platform security roadmap, backlog prioritization, governance standards, policies, and continuous improvement initiatives.
• Evaluate new Service Now capabilities, platform enhancements, and emerging security technologies to strengthen platform security.
• Govern security, privacy, and compliance requirements for Now Assist, AI agents, and other AI-enabled capabilities.
• Assess and mitigate AI-related security, privacy, and access-control risks while advancing AI-driven security operations capabilities.

• Service Now Certified System Administrator (CSA) certification and 7+ years of Service Now platform engineering,…