Manager Front Store Workflow Testing and Pilot

Manager Front Store Workflow Testing and Pilot Support

Join to apply for the Manager Front Store Workflow Testing and Pilot Support role at CVS Health.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues.

The Manager of Front Store Workflow Testing and Pilot Support will lead and oversee testing and pilots with modernization and implementation of technology solutions in the front store. This colleague will be responsible for completing end‑to‑end UAT, Alpha, Beta and Pilot testing of new technology within stores and newly developed store applications. They will develop testing strategies, create training materials and support tools for front‑store staff to ensure proficiency in using new technology and delivering a positive colleague experience.

• Provide leadership updates on new technology solutions and test case scenarios, and think and act strategically.
• Create a culture centered on inclusion and well‑being.
• Own continuous improvement programs and processes that drive service and productivity improvement.
• Execute the prioritized activity roadmap to deliver the company’s ambitions across our ecosystem.
• Assign appropriate timelines and accountabilities, empowering the team to drive action steps to completion.
• Leverage thought partners (senior leaders, corporate partners, peers, team, etc.) as needed to refine strategy.
• Navigate ambiguity and change to achieve goals despite obstacles.
• Lead and participate in meetings/calls with corporate partners and retail executives.
• Strategize and own the coordination, best practices and execution of operations strategy and FS experience.
• Champion innovation, balancing growth against financial risk and incremental cost.
• Align the team to establish, update and maintain a clear set of actions across retail, including necessary interdependencies.
• Own strategic follow‑up and initiatives and KPI performance.

• Drive change agility for yourself, your team and the network.
• Measure service and productivity results; lead recurring readouts to senior leadership in partnership with cross‑functional business leads.
• Embrace organizational improvement initiatives; act as a change agent with your team and peers.
• Leverage a results‑oriented mindset, using metrics to monitor improvements.
• Provide constructive and appreciative feedback on ideas and key initiatives.
• Seek ways to break through implementation barriers.
• Develop and manage a standardized set of views used to monitor macro‑level trends and key drivers.
• Optimize and set expectations with stakeholders by partnering closely with Field Leadership, Store Operations, Legal, Regulatory Affairs, Business Compliance Office and IT.
• Work cross‑functionally with CSC partners to develop strategies and action plans to mitigate identified risks and opportunities.

• 5–7 years of prior relevant work experience.
• Ability to travel up to 25% to various locations, including occasional multi‑day trips.
• Strategic thinking and planning skills with a proven ability to develop long‑term initiatives aligned with organizational goals.
• Exceptional interpersonal and communication abilities to influence, collaborate and build strong relationships.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Proficiency in using analytics tools such as SQL for data analysis and reporting.
• Prior experience in inventory operations or an equivalent role.

Bachelor’s Degree or Equivalent Experience Required.

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Full time

The typical pay range for this role is $66,330.00 – $.

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience,…