Quality Director

American Cord & Webbing Co., Inc. (ACW) is seeking a hands-on Director of Quality to lead its ISO 9001 certified Quality Management System, product quality programs, testing, customer quality requirements, and compliance documentation.

Reporting directly to the President, this role leads ACW’s Quality Inspectors and testing personnel and supports quality activities across ACW's manufacturing operations. The Director of Quality works closely with Production, Purchasing, Sales, Product Development, suppliers, and outside laboratories while maintaining independent authority to protect product quality and customer requirements.

ACW manufactures narrow textiles, webbing, cord, sewn strap assemblies, plastic buckles, plastic hardware, for military, automotive, aerospace, medical, parachute, industrial, and other demanding applications.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Lead, maintain, and improve ACW’s ISO 9001 Quality Management System across its manufacturing operation.
• Lead and develop Quality Inspectors and testing personnel, including training, responsibilities, and performance expectations.
• Maintain the Quality Manual and controlled procedures, specifications, work instructions, inspection records, and other QMS documentation.
• Maintain authority to stop production, hold material, or require corrective action when quality, safety, specifications, or customer requirements are at risk.
• Manage nonconforming material, MRB disposition, root-cause analysis, customer complaints, and corrective actions.
• Manage internal and external audits, management-review inputs, calibration oversight, corrective-action follow-up, and quality performance reporting.

• Develop and maintain product specifications, Process Flow Diagrams, PFMEAs, Control Plans, inspection plans, test requirements, and other product and process quality documentation as applicable.
• Ensure product requirements, inspection methods, and test methods reflect customer specifications and applicable standards.
• Support process validation and qualification activities for new and existing manufacturing processes, including molding process controls and documented process parameters.
• Oversee measurement-system controls, including calibration, inspection methods, Gauge R&R/MSA, and suitability of measurement equipment.
• Coordinate internal and third-party testing, interpret results, and communicate conclusions and recommended actions as needed.
• Provide quality review of specifications, samples, validation results, and release documentation before new or revised products are submitted to customers for approval.
• Maintain technical knowledge of ACW's manufacturing processes and materials, including narrow textiles and injection-molded plastics.

• Lead and coordinate PPAP, APQP, first article, validation, and customer-specific submission packages when required.
• Serve as ACW’s primary quality contact for customer audits, questionnaires, technical inquiries, quality complaints, and corrective actions.
• Ensure customer requirements are documented, communicated internally, and incorporated into production, inspection, testing, and release processes.
• Work with Purchasing to maintain supplier requirements, incoming-inspection criteria, approved samples, certificates of conformance, traceability, supplier performance, and supplier corrective actions.
• Conduct supplier visits or audits on a risk-based, as-needed basis for significant quality concerns, major customer requirements, new supplier qualification, or strategic needs.

• Manage customer-driven product-compliance documentation, including REACH,…