General Service Technician

Overview

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, Monro operates nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 brands, supporting each company’s regional strength and community connections. Under the Monro banner, we are united as a TEAM with a shared mission to bring our guests the highest quality tire and auto service in the industry.

We are looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our brands, in field management, and in store operations at our Store Support Center in Rochester, New York.

Destination Monro - Your Career is Here!

The General Service Technician role is full time or part time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.

• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.

• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade and filter replacements, etc.), battery testing and installations.

• Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.

• Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest-ready condition.

• Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures.

• Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.

• Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

• Perform other duties as assigned and required.

• Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions.

• Strong customer service skills.

• Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

• High School Diploma or equivalent is preferred.

• Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Record (MVR)

• Required to own a basic set of tools or participate in Monro’s tool purchase program.

• Paid vacation and holidays for Full Time teammates

• 401k eligibility immediately upon hire

• Direct Deposit

• Employee Discounts

• Healthca…